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The Kareera Blog

Career and job-search advice for Filipino professionals, no fluff.

The Philippine Resume Format: Structure, Photos, Biodata, and What Actually Works Today

7 min read

The Philippine Resume Format: Structure, Photos, Biodata, and What Actually Works Today

Stuck on whether to add your photo or personal details on a Philippine resume? This practical guide clears up the conflicting conventions around biodata vs. modern resumes, plus the standard section order and formatting rules Filipino job seekers need.

Barangay Clearance Philippines: Requirements, Fees, and the Free First-Time Jobseeker Certification (RA 11261)

5 min read

Barangay Clearance Philippines: Requirements, Fees, and the Free First-Time Jobseeker Certification (RA 11261)

Discover the requirements, fees, and validity of a Barangay Clearance in the Philippines for job applications. Plus, learn how first-time jobseekers can get a free Barangay Certification under RA 11261 to unlock free NBI and Police Clearances.

Police Clearance Philippines: Online Application, Requirements, Fees & Difference from NBI

7 min read

Police Clearance Philippines: Online Application, Requirements, Fees & Difference from NBI

Learn how to get a Philippine National Police Clearance online, the ₱150+ fee, requirements, and how it differs from NBI Clearance, plus free clearance for first-time jobseekers.

Postal ID Application Guide for Filipino Job Seekers: Requirements, Process, Fees, and When to Get One Instead of the National ID

8 min read

Postal ID Application Guide for Filipino Job Seekers: Requirements, Process, Fees, and When to Get One Instead of the National ID

A complete walkthrough of Postal ID requirements, application steps, fees, processing times, and validity in the Philippines. Learn when this government-issued card is worth getting over the PhilSys National ID for job applications and pre-employment checks.

How to Register for SSS Online in the Philippines as a New Employee: SS Number, My.SSS, and Contribution Guide

7 min read

How to Register for SSS Online in the Philippines as a New Employee: SS Number, My.SSS, and Contribution Guide

Newly hired? Here's how to get your SS Number online, create a My.SSS account, understand the 2025 contribution rate, and plan for your UMID card, all explained for Filipino job seekers.

PhilHealth Registration for New Employees: PMRF Guide and 2026 Contribution Rate

5 min read

PhilHealth Registration for New Employees: PMRF Guide and 2026 Contribution Rate

Learn how PhilHealth registration works for new employees in the Philippines, including the PMRF form, employer obligations, and the unchanged 5% contribution rate for 2026.

Pag-IBIG Fund Registration and Contributions for New Employees: A Guide for Filipino Job Seekers

7 min read

Pag-IBIG Fund Registration and Contributions for New Employees: A Guide for Filipino Job Seekers

Learn how to register for Pag-IBIG membership as a new employee, understand the latest contribution rates, and see how the Multi-Purpose Loan works once you become eligible. A practical guide for Filipino job seekers.

How to Get a TIN and TIN ID in the Philippines: BIR Form 1902, ORUS, and the One-TIN Rule

7 min read

How to Get a TIN and TIN ID in the Philippines: BIR Form 1902, ORUS, and the One-TIN Rule

Everything a first-time employee needs to know about getting a Taxpayer Identification Number: using BIR Form 1902, the ORUS online portal, and why having more than one TIN can land you in jail.

Free TESDA Certification Courses in the Philippines: Online Programs and NC II Scholarships

August 5, 2026 · 3 min read

Free TESDA Certification Courses in the Philippines: Online Programs and NC II Scholarships

Learn how to access free TESDA online courses and NC II scholarship programs. These free credentials can strengthen your resume, whether you have zero experience or are switching careers.

How Overtime Pay Is Actually Computed in the Philippines: Multipliers, Examples, and Common Mistakes

August 5, 2026 · 6 min read

How Overtime Pay Is Actually Computed in the Philippines: Multipliers, Examples, and Common Mistakes

Overtime pay in the Philippines follows clear multipliers under the Labor Code, but many get it wrong by adding premiums instead of multiplying them. Learn the exact formulas with worked examples at a ₱100 base rate, and see how rest days, holidays, and night differential compound.

Probationary Employment and Regularization in the Philippines: What the Labor Code Actually Guarantees

August 5, 2026 · 5 min read

Probationary Employment and Regularization in the Philippines: What the Labor Code Actually Guarantees

Understand your rights as a probationary employee in the Philippines: the six-month rule, automatic regularization, mandatory benefits, and what your employer must disclose upfront under the Labor Code.

How to Ask for a Raise in the Philippines (When You're Already Employed)

August 5, 2026 · 4 min read

How to Ask for a Raise in the Philippines (When You're Already Employed)

Learn the best timing, how to build a strong case with measurable results, and how to have the raise conversation without making it personal. Practical tips for Filipino employees to negotiate a salary increase effectively.

Job Offer Letters and Employment Contracts in the Philippines: Red Flags and the 2025 Supreme Court Ruling You Must Know

August 5, 2026 · 6 min read

Job Offer Letters and Employment Contracts in the Philippines: Red Flags and the 2025 Supreme Court Ruling You Must Know

A practical guide for Filipino job seekers on what to look for in a job offer, red flags that signal trouble, and a vital April 2025 Supreme Court ruling: your employment legally begins the moment you sign, protecting you from last-minute offer rescissions.

Maternity and Paternity Leave Benefits in the Philippines: What the Law Actually Guarantees

August 5, 2026 · 5 min read

Maternity and Paternity Leave Benefits in the Philippines: What the Law Actually Guarantees

Understand your rights under RA 11210 and RA 8187. Learn the exact maternity and paternity leave entitlements Filipino employees are legally owed, plus how these benefits can factor into evaluating a job offer.

How to Write a LinkedIn Profile That Actually Gets Filipino Job Seekers Noticed by Recruiters

August 5, 2026 · 6 min read

How to Write a LinkedIn Profile That Actually Gets Filipino Job Seekers Noticed by Recruiters

Learn to optimize your LinkedIn headline, summary, and activity to catch recruiters' attention in the Philippines, where networking and culture fit matter as much as skills.

How to Get a Letter of Recommendation or Endorsement Letter in the Philippines (and Choose Character References)

August 5, 2026 · 6 min read

How to Get a Letter of Recommendation or Endorsement Letter in the Philippines (and Choose Character References)

A credible endorsement letter or character reference can tip the scales in your favor during a Philippine job hunt. Learn whom to approach, how to make the ask professionally, and what a convincing letter should contain.

The Complete Guide to the Philippine Civil Service Exam (CSE-PPT): Requirements, Professional vs Sub-Professional, and How to Prepare

August 5, 2026 · 9 min read

The Complete Guide to the Philippine Civil Service Exam (CSE-PPT): Requirements, Professional vs Sub-Professional, and How to Prepare

Everything Filipino job seekers need to know about the CSE-PPT: what it is, the difference between Professional and Sub-Professional, application steps, exam content, passing scores, and realistic passing rates. Get the facts straight from official CSC data so you can plan your government career path with confidence.

The Complete Guide to Getting an NBI Clearance in the Philippines for Job Applications

August 5, 2026 · 7 min read

The Complete Guide to Getting an NBI Clearance in the Philippines for Job Applications

A step-by-step walkthrough of the NBI Clearance application process, from online registration and fees to the free first-time job seeker option, so you can walk into your next job interview fully prepared.

Final Round Interview Questions in the Philippines: What's Different and How to Prepare

August 5, 2026 · 4 min read

Final Round Interview Questions in the Philippines: What's Different and How to Prepare

Made it past the first interview? The final round is a different challenge, with tougher questions, senior decision-makers, and real salary talk. Here's how to show up ready.

Mock Interviews: Why They're Essential and How to Practice (With a Free AI Tool)

August 5, 2026 · 6 min read

Mock Interviews: Why They're Essential and How to Practice (With a Free AI Tool)

Discover why mock interviews dramatically boost Filipino job seekers' confidence and performance, plus practical steps to practice on your own or with Kareera's free AI mock interview tool.

How to Answer 'What Are Your Strengths and Weaknesses?' - A Filipino Job Seeker's Guide

August 5, 2026 · 6 min read

How to Answer 'What Are Your Strengths and Weaknesses?' - A Filipino Job Seeker's Guide

Struggling with the dreaded strengths and weaknesses question? This no-fluff guide for Filipino applicants shows you how to pick a strength that matches the job, choose a real weakness, and give answers that actually impress interviewers.

The Complete Job Interview Guide for Filipino Job Seekers: Before, During, and After Tips

August 5, 2026 · 7 min read

The Complete Job Interview Guide for Filipino Job Seekers: Before, During, and After Tips

A step-by-step playbook for acing your next job interview in the Philippines. Learn how to prepare, what to do during the interview, and the right way to follow up, tailored for the local job market.

How to Introduce Yourself in a Job Interview: The Opening Greeting That Sets the Tone (With Filipino Etiquette Tips)

August 5, 2026 · 6 min read

How to Introduce Yourself in a Job Interview: The Opening Greeting That Sets the Tone (With Filipino Etiquette Tips)

Many Filipino job seekers confuse the brief self-introduction with the longer 'Tell me about yourself' answer. This post explains the difference, shares a simple framework, and covers the Filipino-specific greetings and po/opo usage that make a great first impression.

Call Center & BPO Interview Questions and Answers for Filipino Applicants

August 5, 2026 · 6 min read

Call Center & BPO Interview Questions and Answers for Filipino Applicants

Prepare for your BPO interview with practical tips on answering common questions like 'Tell me about yourself' and 'How do you handle an irate customer?', plus insights into what Philippine call center recruiters really want.

The Most Common Job Interview Questions Filipino Job Seekers Get Asked (And How to Answer Each One Well)

August 5, 2026 · 9 min read

The Most Common Job Interview Questions Filipino Job Seekers Get Asked (And How to Answer Each One Well)

Get ready for your next interview with this no-fluff guide to the 12 most commonly asked questions in the Philippines. Includes real-life answer examples, practical tips for BPO, IT, and healthcare roles, and a breakdown of the STAR method.

BPO vs. Corporate: Which Career Track Actually Pays Better in 2026

July 31, 2026 · 9 min read

BPO vs. Corporate: Which Career Track Actually Pays Better in 2026

Real 2026 peso figures for BPO and corporate career tracks in the Philippines, year by year, including the BPO loyalty trap most workers never hear about.

5 Salary Negotiation Phrases That Actually Work in PH Interviews

July 31, 2026 · 6 min read

5 Salary Negotiation Phrases That Actually Work in PH Interviews

Filipino workplace culture makes direct salary talk feel confrontational. These scripts get the number moved without the awkwardness.

Why Filipino Job Seekers Keep Getting Ghosted After Interviews

July 31, 2026 · 6 min read

Why Filipino Job Seekers Keep Getting Ghosted After Interviews

You nailed the interview. Then silence. Here's what's actually happening on the other side, and the moves that actually get replies.

The STAR Method Explained With Real Filipino Workplace Examples

July 27, 2026 · 7 min read

The STAR Method Explained With Real Filipino Workplace Examples

Learn how to use the STAR method (Situation, Task, Action, Result) to ace behavioral interviews in the Philippines, with practical examples from BPO and corporate settings that Filipino job seekers will actually face.

Utang na Loob in the Workplace: When Filipino Values Help (and Hurt) Your Career

July 27, 2026 · 5 min read

Utang na Loob in the Workplace: When Filipino Values Help (and Hurt) Your Career

Utang na loob is a deeply ingrained Filipino value that shapes workplace loyalty, mentorship, and team dynamics. But when does gratitude cross into obligation that holds back your career? Learn to spot the difference and protect your professional growth.

Virtual Assistant vs. BPO Agent: Which Career Path Pays Better in 2026

July 27, 2026 · 8 min read

Virtual Assistant vs. BPO Agent: Which Career Path Pays Better in 2026

A no-fluff comparison of pay, benefits, taxes, stability, and lifestyle for Filipino job seekers choosing between working as a virtual assistant for foreign clients or joining a Philippine BPO company in 2026.

DOLE’s 2026 Work-From-Home Push: What Filipino Employees Should Know

July 27, 2026 · 3 min read

DOLE’s 2026 Work-From-Home Push: What Filipino Employees Should Know

DOLE encouraged private employers to adopt flexible work arrangements in March 2026 amid the energy crisis. Here’s what you need to know about your rights, and why it’s not a permanent new mandate.

Video Interview Etiquette: What Filipino Candidates Get Wrong on Zoom

July 27, 2026 · 6 min read

Video Interview Etiquette: What Filipino Candidates Get Wrong on Zoom

Many Filipino job seekers sabotage their video interviews with common but fixable mistakes. From unstable internet to stiff, rehearsed answers, this guide covers the real pitfalls and practical fixes to help you come across polished and professional on camera.

BPO Holiday Hiring Surge: How to Get Hired Before the Christmas Rush

July 27, 2026 · 3 min read

BPO Holiday Hiring Surge: How to Get Hired Before the Christmas Rush

Get practical advice on timing your BPO application, understanding seasonal contracts, and making the most of the holiday hiring surge. Learn what to expect and how to turn a temporary role into a long-term opportunity.

SSS Contribution in 2026: What It Actually Means for Your Take-Home Pay

July 27, 2026 · 2 min read

SSS Contribution in 2026: What It Actually Means for Your Take-Home Pay

Many Filipino job seekers are searching for the latest SSS contribution changes in 2026. As of writing, no new rate increase has been announced. Here's how the current 15% rate affects your monthly pay and why you should check the official table before relying on any number.

What to Wear to a BPO Interview vs. a Corporate Interview in PH

July 27, 2026 · 6 min read

What to Wear to a BPO Interview vs. a Corporate Interview in PH

Learn the key differences between BPO and corporate interview attire in the Philippines so you can dress appropriately and make a great first impression.

Night Differential Pay 101: Your Rights as a BPO Employee in the Philippines

July 27, 2026 · 5 min read

Night Differential Pay 101: Your Rights as a BPO Employee in the Philippines

Learn what night differential pay is, how to compute it, and how to spot underpayment. Essential guide for BPO workers in the Philippines.

Cover Letter Template for Filipino Job Seekers, With Real Examples

July 27, 2026 · 7 min read

Cover Letter Template for Filipino Job Seekers, With Real Examples

Learn how to write a professional Philippine cover letter with our step-by-step template and real examples, including a special guide for fresh graduates. Stand out with a tailored, ATS-friendly letter that gets interviews.

HMO Benefits Compared: Which PH Employers Offer the Best Healthcare Coverage

July 27, 2026 · 5 min read

HMO Benefits Compared: Which PH Employers Offer the Best Healthcare Coverage

From day-one coverage to free dependents and medicine perks, here's how Accenture, TaskUs, Teleperformance, BDO, and BPI stack up, plus what to ask HR before you sign.

How to Handle Panel Interviews for First-Time Corporate Applicants

July 27, 2026 · 6 min read

How to Handle Panel Interviews for First-Time Corporate Applicants

Walking into a room with multiple interviewers can be intimidating, especially if it's your first corporate job. This guide breaks down what to expect and how to prepare so you can show your best self.

How to Write a Resume That Actually Passes PH Applicant Tracking Systems

July 27, 2026 · 7 min read

How to Write a Resume That Actually Passes PH Applicant Tracking Systems

Stop getting ghosted by Philippine employers. Learn the exact formatting rules, keywords, and local quirks (like the photo debate) that get your resume past ATS filters in BPO, IT, and multinational hiring, plus what the hiring machines actually look for.

What Salary Should a Fresh Graduate Expect in the Philippines (2026)

July 27, 2026 · 7 min read

What Salary Should a Fresh Graduate Expect in the Philippines (2026)

A practical, no-fluff guide to entry-level pay across IT, nursing, accounting, engineering, medical technology, pharmacy, and BPO roles, plus tips on benefits, premiums, and smart offer evaluation.

Pakikisama at Work: Team Player or Being Taken Advantage Of?

July 27, 2026 · 5 min read

Pakikisama at Work: Team Player or Being Taken Advantage Of?

Learn how to balance the Filipino value of pakikisama at work, when it makes you a great team player, and when it crosses the line into being exploited. Practical tips to set boundaries without losing your team’s respect.

From OJT to Full-Time: How to Turn Your Internship Into a Job Offer in the Philippines

July 27, 2026 · 5 min read

From OJT to Full-Time: How to Turn Your Internship Into a Job Offer in the Philippines

Practical, no-fluff advice for Filipino students and fresh grads: what OJT legally is, how to perform like a future hire, and where companies actually convert interns into employees.

The Complete Guide to Job Hunting as a Fresh Graduate in the Philippines

July 27, 2026 · 13 min read

The Complete Guide to Job Hunting as a Fresh Graduate in the Philippines

A realistically optimistic, no-fluff walkthrough for fresh grads in the Philippines: what timeline to expect, where to search, how to build your application, government IDs you'll need, spotting scams, and what entry-level pay looks like.

Call Center vs Tech Support vs Sales Account: Choosing Your BPO Track

July 27, 2026 · 10 min read

Call Center vs Tech Support vs Sales Account: Choosing Your BPO Track

A no-nonsense guide for Filipino job seekers comparing pay, daily work, stress levels, and career growth across the three main BPO account types.

Working With a Foreign Boss: Communication Tips for Filipino Employees

July 27, 2026 · 5 min read

Working With a Foreign Boss: Communication Tips for Filipino Employees

Working with a foreign boss can feel like navigating two worlds at once. Learn how to bridge the gap between Filipino workplace culture and Western directness with these practical communication tips.

The 90% WFH Rule Is Here (for Now): 8 Best Work-From-Home Companies for Filipinos

July 27, 2026 · 8 min read

The 90% WFH Rule Is Here (for Now): 8 Best Work-From-Home Companies for Filipinos

The PEZA 90% work-from-home allowance creates a unique window for Filipino job seekers. Explore eight companies offering genuine remote roles, from VA agencies to major BPOs, with honest pros and cons.

You Passed the Board Exam, Now What? Landing Your First Job With No Experience

July 27, 2026 · 6 min read

You Passed the Board Exam, Now What? Landing Your First Job With No Experience

Passing the PRC board exam is a major achievement, but it doesn’t automatically open doors to a job. Here’s a realistic, profession-by-profession look at what fresh passers in nursing, accountancy, civil engineering, and teaching can actually expect in the Philippine job market right now.

How to Resign Professionally in the Philippines (Sample Letter Included)

July 27, 2026 · 5 min read

How to Resign Professionally in the Philippines (Sample Letter Included)

Learn how to resign professionally in the Philippines, including the 30-day notice rule, final pay, and a free resignation letter template. Essential guide for Filipino employees.

JobStreet vs. Indeed vs. LinkedIn: Where Filipino Job Seekers Actually Get Hired

July 27, 2026 · 7 min read

JobStreet vs. Indeed vs. LinkedIn: Where Filipino Job Seekers Actually Get Hired

We compare the three biggest job platforms in the Philippines, plus a local favorite, so you can decide where to focus your job search and actually land a role. No fluff: we tell you what each platform does best and where data is thin.

Should You Take a Contractual ("Endo") Job While Still Job Hunting?

July 27, 2026 · 11 min read

Should You Take a Contractual ("Endo") Job While Still Job Hunting?

Weighing whether to accept an endo job while searching for a permanent role? This guide breaks down what endo means under Philippine law, what entitlements you still have, the real risks and benefits, and a practical framework to decide.

13th Month Pay: What It Is and How It's Actually Calculated

July 27, 2026 · 5 min read

13th Month Pay: What It Is and How It's Actually Calculated

A no-nonsense guide to 13th month pay in the Philippines: who qualifies, the exact formula, payment deadlines, tax rules, and what to do when the numbers don't add up.

2026 Minimum Wage Increase in Metro Manila: What It Means for Your Paycheck

July 27, 2026 · 2 min read

2026 Minimum Wage Increase in Metro Manila: What It Means for Your Paycheck

The NCR minimum wage jumped ₱85 across two tranches starting July 25, 2026. Here's exactly who benefits, how the new rates affect your take-home pay, and what to look for on your payslip.

8 Best Companies for Fresh Graduates to Start Their Career in the Philippines

July 27, 2026 · 9 min read

8 Best Companies for Fresh Graduates to Start Their Career in the Philippines

Still figuring out where to apply after college? These eight companies run real management trainee and graduate programs built for fresh grads. From FMCG giants to professional services firms, here are the structured pathways that can fast-track your career.

9 Companies With the Best HMO and Health Benefits in the Philippines

July 27, 2026 · 7 min read

9 Companies With the Best HMO and Health Benefits in the Philippines

Discover which Philippine employers offer generous HMO coverage for dependents, mental health support, and inclusive benefits. A practical guide for Filipino job seekers weighing health perks in their next job offer.

Freelancing vs. Full-Time Employment: What Nobody Tells You About Going Solo

July 27, 2026 · 8 min read

Freelancing vs. Full-Time Employment: What Nobody Tells You About Going Solo

Thinking of quitting your job to freelance full-time? Before you leap, understand the hidden trade-offs: the legally mandated benefits you lose, the tax and admin burden, the feast-and-famine income cycle, and how to honestly assess if going solo is financially sustainable. This no-nonsense guide for Filipino job seekers lays out what nobody else mentions.

How Long Should a Fresh Graduate's Resume Be?

July 27, 2026 · 2 min read

How Long Should a Fresh Graduate's Resume Be?

Almost every fresh graduate resume in the Philippines should be one page. It’s the standard, it shows you can prioritize, and it’s what recruiters expect. Learn what to include and when you might ever need more.

Top Multinational Companies Hiring in Metro Manila Right Now

July 27, 2026 · 7 min read

Top Multinational Companies Hiring in Metro Manila Right Now

The Philippines is the world’s second largest hub for global capability centers. These seven multinationals, including JPMorgan Chase, Google, and Microsoft, are growing their own offices in Metro Manila, creating thousands of direct-hire roles for Filipino professionals.

New Year, New Job: Why January Is the Best Month to Job Hunt in PH

July 27, 2026 · 2 min read

New Year, New Job: Why January Is the Best Month to Job Hunt in PH

January brings fresh hiring budgets and thousands of openings in the Philippines, but a surge in applicants means competition is fierce. Learn how to time your job hunt and stand out.

No Experience, No Problem: How to Write a Resume With Zero Work History

July 27, 2026 · 6 min read

No Experience, No Problem: How to Write a Resume With Zero Work History

Landing your first job in the Philippines starts with a resume that sells your potential, not your past positions. Learn how to build a one-page, ATS-friendly resume that turns school projects and student leadership into compelling experience.

Remote Work Etiquette for Filipino VAs Working US or Australian Hours

July 27, 2026 · 5 min read

Remote Work Etiquette for Filipino VAs Working US or Australian Hours

Working with US or Australian clients as a Filipino VA means navigating tricky time zones. Learn the etiquette and smart boundary-setting that prevents burnout, from defining a realistic overlap window to using asynchronous communication tools.

The Complete Salary Guide by Industry in the Philippines (2026)

July 27, 2026 · 14 min read

The Complete Salary Guide by Industry in the Philippines (2026)

Realistic salary ranges for BPO, IT, banking, government, healthcare, retail, real estate, marketing, and more. Includes 2026 minimum wage, 13th month pay, and tips for comparing total compensation.

De Minimis Benefits Explained: The Tax-Free Perks That Make Your Job Offer Worth More

July 27, 2026 · 5 min read

De Minimis Benefits Explained: The Tax-Free Perks That Make Your Job Offer Worth More

Learn what de minimis benefits are, the full list of tax-free categories and their caps under Philippine law, and why these hidden perks can make or break a job offer, even if they never show up on your payslip.

10 Best BPO Companies to Work For in the Philippines (2026)

July 27, 2026 · 8 min read

10 Best BPO Companies to Work For in the Philippines (2026)

Looking for the best BPO companies in the Philippines this 2026? We compare Teleperformance, TaskUs, Accenture, and more based on real benefits, culture, and growth opportunities for Filipino job seekers.

Government Job vs. Private Sector: The Real Trade-offs for Filipino Workers

July 27, 2026 · 8 min read

Government Job vs. Private Sector: The Real Trade-offs for Filipino Workers

Honest comparison of pay, benefits, security, and work life for Filipino job seekers choosing between a government plantilla position and a private sector career. We break down the Salary Grade system, GSIS vs SSS, hiring realities, and promotion paths so you can decide based on facts, not myths.

Recruitment Agency or Direct Application: Which Gets You Hired Faster?

July 27, 2026 · 6 min read

Recruitment Agency or Direct Application: Which Gets You Hired Faster?

Understand the real differences between applying through a recruitment agency and directly to companies in the Philippines. Learn when each path is faster, how to avoid illegal fees, and how DOLE rules protect you from scams.

How to Answer "Tell Me About Yourself" in a Philippine Job Interview

July 27, 2026 · 5 min read

How to Answer "Tell Me About Yourself" in a Philippine Job Interview

Learn the exact structure, sample answers, and delivery tips that Filipino job seekers need to nail the 'Tell me about yourself' question, whether you're a fresh grad or an experienced BPO professional.