Travel consultants are expected to increase package value through add-ons, so the interviewer wants to see product knowledge, prioritisation, and the ability to sell consultatively rather than mechanically.
Name the add-ons, explain the traveller need each one solves, and model a short consultative phrase. Show that you limit choices and ask for agreement rather than listing everything.
Start by anchoring your three add-ons to the specific traveller profile in front of you, not to a generic menu. For a business traveller on a tight schedule, airport transfers and fast-track immigration save hours, so present those as time-savers. For a family, travel insurance and a guided half-day tour reduce worry and decision fatigue. Say plainly that you limit yourself to two or three options because too many choices overwhelm clients, and in a Philippine BPO or agency setting, where call time is often tracked, a focused recommendation also respects the customer's time. Then model the consultative tone: open with a question about their itinerary, like, "Since you land at 2 AM, would a pre-arranged transfer give you peace of mind?" This frames the add-on as solving their problem, not as an upsell. Ask for agreement after each suggestion, using a soft Taglish closer such as, "Does that make sense, or mas gusto niyo po na mag-commute na lang?" Avoid reading from a script; instead, mirror the client's pace. If they hesitate, offer the cheapest or most flexible option first, and always confirm before adding anything to the booking. This shows you sell value, not volume.
Many fresh grads rush through a list: 'May travel insurance po kami, transfer po, tour po, dinner po' without pausing. That sounds like reading a menu. Instead, choose two or three relevant items and say, 'Based on your arrival time, I recommend the airport transfer. Would that be helpful?'
Situation
As a practicum trainee, I was asked to list value-added services for a basic Manila to Boracay flight and hotel package during a training exercise.
Task
I had to choose three relevant add-ons, justify why each one fits a leisure traveller, and practise how to introduce them conversationally.
Action
I selected round-trip airport transfers, travel insurance, and a guaranteed late checkout. For each one, I wrote a one-sentence benefit statement: transfers remove the stress of negotiating with taxis upon arrival, insurance covers unexpected trip interruptions, and late checkout lets the client enjoy the beach on departure day. I practised saying each item as a question, such as, 'Would you like me to include airport transfers so you do not need to line up for a taxi?' I also kept the add-ons to three so the client would not feel overloaded.
Result
My supervisor approved my list and used it during the branch's daily briefing. I later offered transfers to a real walk-in client, who accepted because I tied it to his early morning arrival time.
Present a small number of add-ons, connect each one to a specific pain point, and ask permission instead of pushing.
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