Travel consulting carries sales targets, so the interviewer wants to see whether the candidate has already practiced working toward a measurable result and can describe the process, not just the outcome.
Use a specific numeric goal from a practicum, part-time job, student org, or volunteer drive. State the target, then describe the tracking, feedback, or adjustment you made, and end with the concrete result.
Start by naming the exact number, because a measurable goal is meaningless without its measure. Say plainly that your target was, for example, ten bookings a week or a 90 percent customer satisfaction score, and then walk the interviewer through your system. Explain that you broke the goal into daily or per-shift pieces, since waiting until the end of the week to check your progress is how quotas slip away. Describe the simple tool you used, maybe a spreadsheet, a notebook, or a shared tracker with your team lead, and mention how often you reviewed it, such as every morning before calls or after each shift. Be honest about an adjustment you made mid-way, like changing your pitch or prioritizing certain clients, because that shows you treated the number as something to manage, not just to hope for. In a Philippine BPO or travel agency setting, you can add that you accounted for shift variability, such as quieter midweek days, by front-loading your efforts. Close with the result stated as a number, and if you missed the target once, say what you learned and how you corrected it the next cycle.
Many Filipino candidates say, 'I was okay po with the quota, na achieve ko naman.' They do not give the number or the system they used. Instead say, 'My target was eight per week, and I hit ten by tracking each shift and using a soft suggestion after check-in.'
Situation
During my on-the-job training at a hotel front office, I was given a small add-on sales target as part of my practicum evaluation. I needed to upsell airport transfers and breakfast packages to checking in guests, with a goal of at least eight add-on sales per week.
Task
My task was to meet that weekly number while still completing my usual front desk duties, and to show that I could handle both service and selling without being pushy.
Action
I prepared a simple script that mentioned the add-on only after I had completed the guest's check-in and confirmed their room details. I kept a small tracker on my phone and updated it after every shift, noting which guests said yes and which needed more time. I also asked my supervisor to listen to one of my calls and give feedback on my tone.
Result
I reached at least ten add-on sales in three of my last four weeks, and my supervisor noted that guests responded well to my soft approach. I learned that tracking and asking for feedback made the target feel manageable.
A sales target is easier to hit when you treat it as a daily habit, not a vague monthly pressure.
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