The interviewer wants to see how the candidate behaves under a real travel agency pressure point: a sales target with limited time. It tests prioritization, calmness, and whether they will still protect booking accuracy.
Show a calm, step-by-step plan: review existing leads, prioritize clients who are close to booking, prepare accurate information, coordinate with a senior consultant, and avoid risky shortcuts. End by stating you would track progress daily.
Start by acknowledging the gap without drama, then move straight into triage. Say plainly that your first move is to pull up the last month of inquiries and segment them, because not all leads are equal when you only have three days. Focus your energy on clients who have already asked for quotes, those who are comparing two destinations, or anyone who mentioned a travel date within the next few weeks. These are warm leads, and a single follow-up call with a clear, ready answer on price, inclusions, and available flights can close them fast. For each warm lead, prepare a one-page summary before you call, so you never put the client on hold to check details, that is where accuracy slips. If you sense a booking is close but you need approval or a better fare, coordinate with a senior consultant or your supervisor immediately, they can unlock options you cannot. Avoid the temptation to promise discounts or waive fees without authorization, that creates errors and refund requests later. End by saying you would track every call and booking daily, and if the gap stays, you would report an honest projection to your manager rather than overpromise. Keep your tone composed, as if this is a routine puzzle, because in Philippine travel agencies, busy season always brings this pressure, and a calm, methodical consultant is the one managers trust.
Some candidates panic and say, 'I will post po sa Facebook and call all clients immediately.' That sounds unfocused. Instead say, 'I will sort past inquiries, prioritize warm leads, prepare clear answers on price and inclusions, and confirm every detail before booking.'
Situation
In a previous practicum at a small travel agency, I once saw the team fall behind on a promotional package goal near the end of the month. I was asked to help with follow-up calls, not to close sales myself, but to support the consultants.
Task
I needed to help the team regain momentum without making rushed booking errors, and I had to show that I could prioritize clients who were already close to deciding.
Action
I reviewed the list of past inquiries and marked which clients had previously asked for a quote but had not yet booked. I called them first, restated the package value, and asked if they had any remaining questions. I also worked with the senior consultant to prepare a quick comparison sheet so we could answer concerns about pricing and inclusions clearly. I did not promise anything I could not verify.
Result
Several clients said the follow-up helped them decide, and the team closed enough bookings to narrow the gap to about 8 percent by month end. My supervisor said the organized call list saved the consultants time.
When a sales target is at risk, focus on the most promising warm leads and keep every detail accurate.
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