The role involves quoting and selling packages, and group bookings often include travellers with different budgets. The employer wants to see that you can protect the group rate while handling individual upgrade requests in a professional and revenue-conscious way.
First acknowledge the conflicting priorities, then explain that you would confirm the fare rules and cost difference before presenting clear written options to the group leader. End by saying you would act only after the leader approves.
Start by saying that your first move is never to promise anything, because a group fare often has strict rules about mixed cabin classes. Explain that you would pull the airline or system fare rules immediately to see whether three business class seats can even be added without breaking the group booking, and if they can, compute the exact additional cost per person including taxes and any reissue fees. Then say you would present that figure clearly to the group leader, not to the three insisting members, framing it as a choice: either the leader approves the upgrade and the three pay the fare difference directly, or everyone stays in economy to keep the original cost equal. Emphasize that you would put this in writing, perhaps a short email or message, so there is no confusion later about who agreed to what. Finally, mention that if the leader hesitates, you would offer a compromise such as checking if the three can be waitlisted for business class at no upfront penalty, but you would still wait for the leader's go signal before touching the booking. This shows you respect the group's budget while still trying to close a higher-value sale.
A common mistake is to answer 'Ako na po bahala, ipa-upgrade ko na lang sila' without checking the cost or leader's approval. That can create a billing dispute later. Say instead that you will lay out the exact fare difference and let the group leader decide with full information.
Situation
In my previous internship at a travel agency, I dealt with a similar request from a six-person corporate team where two officers wanted premium seats but the finance officer required a single invoice amount.
Task
I had to explain the fare difference and payment split without embarrassing the requesting members or overruling the group leader.
Action
I first confirmed the economy group fare and the business class upgrade cost for the specific flights. Then I spoke with the group leader privately and proposed two options: either the three upgrade passengers pay the fare difference directly, or the group pays a blended rate. I presented the options in writing and asked the leader to decide before ticketing.
Result
The leader approved the direct-payment arrangement, the three upgraded seats were added to the same booking, and all ten tickets were issued on the same day without delaying the rest of the group.
Cost disagreements in group bookings are easier to resolve when you show the leader a clear per-head difference instead of arguing with individual members.
Write your own answer, then get instant AI feedback graded against:
Get AI feedback on your answer — free.
3 free AI-graded answers + 1 free mock interview, no card needed.
Sign Up FreeAlready have an account? Log in
Sign in to join the conversation.
No answers shared yet — be the first to show how you'd approach this.