Why do you want to be a Client Service Associate at BDO Unibank?
Why This Is Asked
BDO wants to gauge your genuine interest in banking and customer service, and whether you've done your research about the company. For an entry-level role, they check your attitude and long-term potential.
General Approach
Link a personal story to the job's responsibilities (cash handling, customer interaction) and mention what you admire about BDO specifically (e.g., stability, customer-centric approach). Show that you're not just looking for any job, but this job at this bank.
Sample STAR Answer▾
Situation
Growing up, I often accompanied my lola to the bank, and I admired how the tellers made her feel welcome despite her being a simple pensioner. That experience sparked my interest in a banking career where I could combine my love for numbers and my enjoyment in helping people.
Task
I decided to pursue a degree in business and now I aim to start my career with a stable, reputable bank like BDO that offers growth opportunities and values customer service.
Action
I researched BDO's history and its tagline 'We find ways,' which resonated with my own problem-solving attitude. I prepared myself by taking online courses on customer service and basic accounting. I also practiced handling mock cash transactions to become faster and more accurate. I actively sought a role that emphasizes hands-on customer interaction rather than back-office work.
Result
My preparation has made me confident that I can contribute to BDO's branch operations immediately. I am eager to undergo BDO's training to learn their specific processes and eventually pursue long-term growth within the bank.
Attempt Your Answer
Write your own answer, then get instant AI feedback graded against:
- •STAR Structure
- •Specificity & Numbers
- •Ownership Language
- •PH Workplace Context
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