How do you ensure accuracy when processing a large cash deposit from a customer?
Why This Is Asked
BPI needs tellers who handle cash with precision to avoid outages and fraud. Although no verbatim interview questions are publicly documented for this role, this question is grounded in BPI’s confirmed duty of processing over-the-counter deposits accurately.
General Approach
Outline a step-by-step process that demonstrates attention to detail. Mention verification methods like counting in view of the customer, re-counting, and using systems or logs. If you have relevant experience from school, volunteer work, or previous jobs, briefly reference it.
Sample STAR Answer▾
Situation
As a student organization treasurer, I was responsible for collecting membership fees from over 100 students, totaling around PHP 50,000, during our annual enrollment week.
Task
I had to receive, count, and record each payment accurately, then deposit the entire amount into the organization's bank account without any discrepancies.
Action
I created a simple spreadsheet to log each student’s name, ID number, and amount paid. I counted cash twice in front of the payer, then placed it in a sealed envelope labeled with the date and amount. At the end of each day, I reconciled the cash on hand with my log and deposited it via the night depository service. Before making the final deposit, I double-counted everything with another officer present and matched it to my records.
Result
The bank confirmed the deposit matched our declared amount down to the centavo, and the organization’s adviser commended my meticulous process, which became our standard for future collections.
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- •STAR Structure
- •Specificity & Numbers
- •Ownership Language
- •PH Workplace Context
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