Your practice track for Customer Service Representative
at BDO Unibank

Philippine-specific tips for this role

• ▸ Saying 'Di ko na po napansin, sorry po' or blaming the customer might show a lack of accountability. Instead, acknowledge the mistake and focus on the corrective action taken.
• ▸ Avoid saying 'Wala po akong magagawa, marami talaga tao' or passing blame to the system. Instead, take personal responsibility for resolving the customer's immediate need.
• ▸ Saying 'Baka nagkamali po kayo' can sound accusatory. Instead, say something like 'Let's recount together po to make sure wala pong naiwan' - but note, in an interview, phrase it entirely in English: 'Let's recount together to make sure nothing was left behind.'
• ▸ Saying 'Kasi malapit lang po sa bahay' or 'Wala po akong ibang mapasukan' shows lack of genuine interest. Instead, connect the role to your skills and BDO's reputation.