Banking & Financial Services
Your practice track for Customer Service Representative
at BDO Unibank
What this interview covers
Interviewers for Customer Service Representative roles at BDO Unibank typically test across 4 areas:
Philippine-specific tips for this role
- ▸ Saying 'Baka nagkamali po kayo' can sound accusatory. Instead, say something like 'Let's recount together po to make sure wala pong naiwan' - but note, in an interview, phrase it entirely in English: 'Let's recount together to make sure nothing was left behind.'
- ▸ Saying 'Di ko na po napansin, sorry po' or blaming the customer might show a lack of accountability. Instead, acknowledge the mistake and focus on the corrective action taken.
- ▸ Avoid saying 'Wala po akong magagawa, marami talaga tao' or passing blame to the system. Instead, take personal responsibility for resolving the customer's immediate need.
- ▸ Saying 'Kasi malapit lang po sa bahay' or 'Wala po akong ibang mapasukan' shows lack of genuine interest. Instead, connect the role to your skills and BDO's reputation.
All 4 questions in this set
Imagine you are counting a customer's deposit and you find a shortage. The customer insists they gave you the full amount. How would you handle this?
Cash-handling accuracy is paramount for tellers. BDO wants to see that you can follow procedure, remain calm, and use diplomacy to resolve discrepancies without alienating customers or compromising bank policy.
Give me an example of a time you noticed a mistake in a cash transaction or counting money. How did you handle it?
Since this is a cash-handling role with no experience required, BDO wants to see if you have the integrity to own up to mistakes and the initiative to prevent them, even from non-work settings like school or volunteer activities.
A customer in a long line is visibly frustrated and starts complaining loudly about the wait. What would you do?
BDO tellers face high customer volumes, and the ability to handle impatient or irate clients with empathy and composure is critical for maintaining a positive branch atmosphere and customer retention.
Why do you want to be a Client Service Associate at BDO Unibank?
BDO wants to gauge your genuine interest in banking and customer service, and whether you've done your research about the company. For an entry-level role, they check your attitude and long-term potential.