Why did you leave your previous job?
Why This Is Asked
Optum screens for reliability and retention risk; they want to ensure your departure was thoughtful and that you're not a job-hopper.
General Approach
Acknowledge the short tenure without defensiveness. Emphasize what you learned and why this role is a better fit now.
Sample STAR Answer▾
Situation
After five months in my previous BPO account, I realized the role was heavily focused on outbound sales, which didn't align with my long-term goal of a supportive, service-oriented career.
Task
I had to decide whether to stay in a mismatched role or seek a position where I could build lasting customer relationships.
Action
I reflected on my strengths and concluded that a healthcare CSR role would let me combine my communication skills with my desire to help people. I resigned professionally, giving proper notice and leaving on good terms with my manager.
Result
I am now focused on roles like this one, where I can contribute meaningfully and grow in a values-driven environment.
Attempt Your Answer
Write your own answer, then get instant AI feedback graded against:
- •STAR Structure
- •Specificity & Numbers
- •Ownership Language
- •PH Workplace Context
Log in to get AI feedback on your answer.
Log InRelated Questions
Calming an Irate Customer
Customer Service Representative
Resolving a Coworker Conflict
Customer Service Representative
Reducing Average Handle Time
Customer Service Representative
Adopting a New CRM System
Customer Service Representative