Your practice track for Customer Service Representative
at Optum Philippines

Philippine-specific tips for this role

• ▸ Using jargon like 'UCR' or 'pre-authorization' without explaining, or saying 'Wala na po tayong magagawa dyan' (There's nothing we can do). Instead, explain benefits in simple terms and always offer alternatives.
• ▸ A common mistake is saying 'Kasi ito lang ang available na trabaho' (Because this is the only job available) or 'Madali lang kasi' (Because it's easy). This suggests a lack of motivation. Instead, express how the role aligns with your strengths and passion for helping others.
• ▸ Some candidates say 'Sorry po, wala akong magawa' and focus on helplessness. Instead, show proactive problem-solving while keeping your tone warm and patient.
• ▸ A common pitfall is badmouthing the previous employer or blaming the company culture. Instead, focus on the mismatch with your career goals or values, and emphasize what you learned.