Business Solutions Analyst

About the role

Toyota Motor Philippines is looking for a Business Solutions Analyst to join our Digital and Operations Solutions Department based in Makati City, Metro Manila, Philippines.

The Business Solutions Analyst is a member of the Business Solutions Team that is responsible for handling projects on customer-facing digital platforms and their necessary integrations.

In this role, you are expected to be a domain expert in project management, systems analysis and design, systems documentation, and UI/UX design analysis.

Your role and responsibilities:

• Handling New Projects on Customer-facing Digital Platforms

• Maintain overall Phygital (Physical & Digital) customer experience map

• Ensure alignment to customer experience (CX) map.

• Coordination with vendors, dealers, process owners and other departments.

• Implement systems/platform enhancements identified through requests from process owners, user feedback, adoption analysis, technology research or any new means that may arise.

• Manage new or enhancements projects following the the established System Development Life Cycle (SDLC) & System Maintenance Life Cycle (SMLC) which is aligned with the PDCA cycle.

• Provide advisory services when necessary especially on new processes, products, promos, etc.

• Analyze system KPIs and provide recommendations.

• Act as a systems trainer.

Our perfect match:

• You have background in project management.

• You are knowledgeable with systems analysis, design and documentation (i.e. flowcharts, data mapping screensets)

• You have a bachelor's degree in Information Systems, or Industrial Engineering.

• You are capable of accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.

• You are capable of clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

• You can generate innovative solutions in work situations and try different and novel ways to deal with work problems and opportunities.

• You are an actively participating member of a team, moving the team toward the completion of goals.

• You have achieved a satisfactory level of technical and professional skill or knowledge in position-related areas and are keeping up with current developments and trends in areas of expertise.

What they're looking for

Skills required:

• Excellent English written and verbal communication.

• Advanced Microsoft Excel, Powerpoint knowledge.

• Microsoft 365 system and Microsoft Sharepoint knowledge.

• Knowledge with UI/UX design analysis

• Knowledge with any ERP/CRM system, Figma or JIRA

• Any Customer Experience (CX) system (e.g. E-Commerce, Mobile App, Website Development)