This role requires using a secondary language professionally in written digital support. How comfortable are you communicating in that language in a business context, and what interests you about digital-first customer support?

Situation

During my internship at a travel agency, I was asked to handle email inquiries from Korean tourists, responding in both English and Korean to assist with bookings and itinerary changes.

Task

I needed to ensure my written Korean was not only grammatically correct but also professional, polite, and precise enough for business correspondence.

Action

I drafted replies in Korean, double-checked formal grammar using a language tool, learned industry-specific terms like 'reservation modification' and 'refund policy,' and asked a native-speaking colleague to review my first few emails. I also created a cheat sheet of frequently used phrases to improve speed. I actively sought feedback and refined my tone to sound neither too stiff nor too casual.

Result

The tourists consistently gave positive feedback on the clarity of communication, and my supervisor expanded my email responsibilities to more complex customer issues. I felt genuinely satisfied helping people in their preferred language through written channels.