Describe a time when you had to work extra hours or adapt to a sudden increase in workload. How did you manage your energy and time?

Situation

During a university outreach fair, our team of five was running an information booth when the organizers unexpectedly doubled the event hours to accommodate more guests. We were already five hours into our shift with no scheduled breaks.

Task

I had to help our team stay effective and hospitable to visitors while personally managing fatigue so that the booth's quality of service did not drop.

Action

I suggested we implement a quick 15-minute rotation for meals and rest, starting with those who looked most tired. I took the last break myself. Between rotations, I kept my energy up by standing, smiling, and offering visitors small giveaways while answering questions. I also delegated simple tasks like brochure stacking to a volunteer who had joined late, so everyone's burden was lighter. I reminded the team to drink water and praised their efforts repeatedly to boost morale.

Result

We managed the entire extended shift without any visitor complaint. The lead organizer thanked us personally, and three attendees later emailed the university to commend the booth's cheerful and helpful staff.