Describe a time when a supervisor, mentor, or coach gave you tough, direct feedback about something you were doing incorrectly in the moment. How did you react, and what did you do afterward?
Why This Is Asked
The Jollibee BOTP relies on a daily coach feedback loop tied to Humility to Listen and Learn. This question reveals whether the candidate can receive in-the-moment coaching without ego, internalize it, and immediately adjust behavior, critical for a trainee who will be given constant on-floor correction to master FSC operations.
General Approach
Recall a specific instance where you were visibly doing something suboptimal and someone corrected you on the spot. Show that you accepted it gratefully, asked clarifying questions, and immediately applied the new way. Avoid making excuses or blaming circumstances. Frame the feedback as a turning point that helped you grow.
Sample STAR Answer▾
Situation
During my OJT as a cashier at a supermarket, I was struggling to keep my lane fast because I was fumbling with counting change. My supervisor, Ma'am Grace, noticed customers getting impatient and called me aside right at the counter.
Task
I had to quickly absorb her feedback without getting defensive and immediately improve my cash-handling to maintain customer flow.
Action
She demonstrated the correct way to count bills face-up and arrange them neatly. I listened intently, nodded, and said, 'Thank you, Ma'am, I'll do it that way now.' I practiced the new method on the next several customers, even if it felt slower at first. After my shift, I asked her to observe me for a few minutes and give more pointers.
Result
By the end of the week, my transaction time dropped by 30%, and I never received another complaint about speed. Ma'am Grace told me she appreciated my willingness to be coached on the spot without excuses.
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- •STAR Structure
- •Specificity & Numbers
- •Ownership Language
- •PH Workplace Context
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