Tell me about a time you faced rejection or a setback. How did you handle it?
Why This Is Asked
Sales roles inevitably involve rejection, and RCBC wants trainees who are resilient, learn from setbacks, and maintain a positive, growth-oriented attitude.
General Approach
Share a real rejection experience, explain your emotional reaction briefly, then focus on the concrete actions you took to improve. End with a positive outcome, showing how you turned a setback into a learning opportunity.
Sample STAR Answer▾
Situation
As a part-time sales representative for a telco, I was tasked with converting prepaid users to a new postpaid plan in a mall kiosk.
Task
I needed to meet a daily quota of five conversions, but on a particularly slow day, I was rejected by over a dozen customers in a row.
Action
Instead of feeling discouraged, I asked my supervisor to observe my pitch. She noticed I was rushing the value proposition. I adjusted my approach by first building rapport, asking about their typical data usage, and then personalizing the plan benefits. I also tracked objections on a notepad and prepared responses for the next interaction.
Result
By the end of the week, I exceeded my quota by 30% and was recognized as the top converter for that month. The experience taught me that rejection is feedback, not failure.
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