Your practice track for Customer Service Representative
at Robinsons Retail Holdings, Inc.

Philippine-specific tips for this role

• ▸ Avoid downplaying your effort with Taglish like 'Sipag lang po talaga, wala po akong special skills.' Instead, confidently state, 'I believe work ethic means being reliable and going beyond the minimum, as I showed when I led our understaffed research team to a top-grade submission.'
• ▸ Avoid sounding overly apologetic or indirect: 'Sige po, baka puwede lang po kahit mababa lang, sorry po sa abala.' Instead, state your request clearly and propose mutual benefits: 'I understand your rate. We can offer promotion and take full responsibility for any damages to make this work for both sides.'
• ▸ Avoid panicking and saying 'Ay, wait lang po, hindi ko pa alam' or using your phone calculator right away. Instead, verbalize your steps: 'Let me confirm: the bag gets a 15% discount, so that's ₱1,020, total is ₱1,745.50, and your change is ₱254.50.'
• ▸ Avoid saying 'Grabe ang overtime, nakakapagod' or sighing openly. Instead, frame it as a commitment: 'I understand peak periods happen, so I take short breaks and encourage my team to stay hydrated so we can keep serving customers well.'