Can you give an example of a time when you had to work closely with a cross-functional team to achieve a goal? What was your role in ensuring success?
RoleBusiness Development Associate
DifficultyEasy
TopicCommunication
Asked at
Why This Is Asked
This reflects Grab's culture of collaboration, where employees often go beyond formal roles. The general interview structure includes behavioral questions, and this tests whether you can work effectively across functions.
General Approach
Describe a genuine example where you were the coordinator or communicator. Focus on how you managed relationships, not just technical tasks. Show you understood each function's needs.
General Answer
Start by grounding your example in a real project where the stakes were clear, then walk through your specific actions as the connective tissue between departments. Say plainly that your role was not to do everyone's job, but to keep the goal visible and the lines of communication open. Explain that you began by mapping out who owned what, then scheduled a kickoff meeting where each function could state its constraints and deadlines, so no one was guessing later. From there, emphasize the proactive rhythm you maintained, such as sending a short weekly update that flagged risks before they became blockers, and following up individually with quieter team members who might hesitate to speak up in a group. If there was a disagreement, describe how you mediated by reframing the conflict around the shared target rather than personal positions. In the Philippine context, acknowledge that remote or hybrid setups in BPO and tech often mean coordinating across shifts, so you made it a point to stagger check-ins or use async tools so no one was left out. Close by tying your coordination directly to the outcome, showing that your attentiveness to relationships, not just tasks, is what moved the needle.
PH Interview Gotcha
Many Filipino candidates say "In-email ko lang po sila" (I just emailed them) implying passive communication. Instead, emphasize proactive steps like scheduling meetings, following up, and mediating conflicts.
Sample STAR Answer▾
S
Situation
While interning at a real estate firm, I was part of a project to digitize property listings. The team included brokers, IT, and marketing staff, all with conflicting priorities.
T
Task
My task was to act as the bridge between the brokers who wanted a simple interface and the IT team that had technical constraints, ensuring we launched the new system within a month.
A
Action
I scheduled a meeting where brokers could demo their ideal workflow and IT could explain limitations. I then created a shared document to track compromises and decisions. I followed up daily via group chat to clear blockers and celebrated small wins like the first test upload. When marketing later requested a feature that would delay launch, I negotiated a phased rollout so we could go live on time and add it in version two.
R
Result
The system launched on schedule. Broker adoption reached 90% in the first week, and the marketing team was satisfied with the post-launch enhancement. My manager commended my ability to align diverse stakeholders.
Key Takeaway
Active facilitation and transparent trade-off documentation keep cross-functional projects on track.
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