Why did you leave your previous job? What are you looking for in your next role?
Why This Is Asked
Sutherland wants to assess longevity and whether your reasons for leaving align with what they offer. They've had feedback that some hires leave due to night shift or salary realities, so they want to see if you've thought this through. It's also a test of professionalism: can you discuss a past employer neutrally?
General Approach
Always frame it positively. Even if you were fired, say it was a mismatch and you learned from it. Mention specific things Sutherland offers (like career development, diverse accounts) that attract you. Show you've done your homework. Keep it brief and future-focused.
Sample STAR Answer▾
Situation
My previous job was as a retail salesperson in a mall. I enjoyed the customer interaction, but the shifting schedule made it hard to plan my week, and the salary was purely commission-based, which was stressful.
Task
I wanted to find a stable job where I could use my people skills but have a fixed shift and a guaranteed base pay, while still having growth opportunities.
Action
I researched BPO companies and learned that Sutherland offers structured career paths and training programs. I also attended a free English communication workshop to brush up on my phone skills.
Result
That research led me to apply here. I'm now confident that my customer-facing experience and my willingness to work night shifts align with what you need for this CSR role.
Attempt Your Answer
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- •STAR Structure
- •Specificity & Numbers
- •Ownership Language
- •PH Workplace Context
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