Tell me about a time you presented a product or service to a client and negotiated the sale.
Why This Is Asked
Sales requires confidence, consultative selling, and the ability to overcome objections; this question tests your closing skills and how you build value, essential for property presentations.
General Approach
Pick a specific example, even from non-property sales, and structure it with STAR: how you diagnosed the need, demonstrated the fit, and negotiated a win-win. Emphasize listening, patience, and the final outcome.
Sample STAR Answer▾
Situation
While working part-time at a gadget retail store, a customer came looking for a laptop but was hesitant because of a high price tag and thought a cheaper model would be enough.
Task
I needed to demonstrate why the more expensive unit was worth the investment and handle his objection without sounding pushy.
Action
I asked questions to understand his main use, video editing for his YouTube channel. I then demoed the processor speed and graphics rendering live on both models. I compared boot-up times and explained how the cheaper one would lag on his projects. To close, I offered a bundle with a free bag and mouse if he took the premium unit today.
Result
He agreed to buy the higher-priced laptop and also added a service plan, making the total sale 30% above our average ticket. He later returned to purchase accessories.
Attempt Your Answer
Write your own answer, then get instant AI feedback graded against:
- •STAR Structure
- •Specificity & Numbers
- •Ownership Language
- •PH Workplace Context
Log in to get AI feedback on your answer.
Log In