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Imagine a customer buys three items: a shirt for ₱450.00, a cap for ₱275.50, and a bag for ₱1,200.00. They give you a ₱2,000 bill and a 15% discount coupon applicable to the highest-priced item. How much change should they receive? Walk me through your calculation.

RoleCustomer Service Representative
DifficultyEntry
TopicTechnical
Asked at
Robinsons Retail Holdings, Inc.

Why This Is Asked

Robinsons Retail includes a math exam in hiring, and this scenario tests your real-time numeracy, attention to detail, and ability to handle common floor situations like returns or discounts.

General Approach

Break the problem into clear steps: compute the discount, add all items, then subtract from the tendered amount. Speak your process aloud to demonstrate confidence and transparency to the interviewer (and later to customers).

Sample STAR Answer
S

Situation

While volunteering at a school bazaar, I was assigned to man the payment booth during a peak hour. A customer approached with multiple items and a discount voucher, and a long line was forming behind them.

T

Task

I needed to compute the final amount quickly and accurately to keep the queue moving and avoid any short-changing.

A

Action

I first mentally identified the highest-priced item (₱1,200 bag) and calculated 15% off: 10% is ₱120, 5% is ₱60, so ₱180 discount, making the bag ₱1,020. Then I added the other items: ₱450 shirt + ₱275.50 cap + ₱1,020 bag = ₱1,745.50. The customer tendered ₱2,000, so I subtracted: ₱2,000 − ₱1,745.50 = ₱254.50 change. I counted it back aloud: ₱254.50 plus a receipt, and placed it in an envelope to avoid misplacement.

R

Result

The customer smiled and thanked me for the clear breakdown. My supervisor, who was observing, later praised my calm handling and said I prevented a potential bottleneck at the booth.

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