Why are you interested in a salaried Client Care Representative role at Sun Life, as opposed to a commission-based sales role? And how do you feel about working in a hybrid setup?

Situation

During my first year in BPO, I was cross-trained for both service and sales. I noticed that on sales days, I felt drained from constant upselling, whereas on service days, I felt fulfilled resolving issues.

Task

I needed to decide which career path suited me long-term.

Action

I evaluated my strengths: patience, active listening, and problem-solving. I also talked to senior colleagues in both tracks. I learned that a salaried support role offered consistent income and allowed me to help people without aggressive targets.

Result

I committed to pursuing customer service roles in companies with a strong support culture, like Sun Life. I'm also drawn to Sun Life's hybrid model because it shows trust and modernity.