Suppose you are reviewing a loan application file and notice a discrepancy between the stated income on the form and the attached payslip. What would you do?

Situation

In my internship at a local bank, I was tasked to pre-screen personal loan applications by verifying that all fields in the application form matched the supporting documents.

Task

I had to ensure no discrepancies went unnoticed before the files went to the loan officer for approval.

Action

While reviewing one application, I saw that the monthly income declared in the form was significantly higher than the net pay on the payslip. I didn't change anything but placed a flag on the file using the standard discrepancy form, detailing the mismatch and attaching both documents. Then I immediately brought it to my supervisor's attention, explaining what I found without making assumptions.

Result

The supervisor contacted the client, and it turned out the client had inadvertently entered his gross income. The correction was made quickly, and the application proceeded without delay. My supervisor appreciated that I caught it early.