Tell me about a time when you saw a problem or an opportunity at work or in school and took the initiative to address it without being asked. How did you make sure it was seen through to completion?

Why This Is Asked
This directly tests ING's Orange Code principle 'you take it on and make it happen.' The bank wants trainees who don't wait for instructions but proactively spot and solve problems, even outside their formal scope.
General Approach
Use the STAR format to structure a specific, past example. Choose a situation where you personally acted without being told. Emphasize your thought process: why you felt it was important to step up, what concrete steps you took, and how you drove the task to a measurable completion. Quantify results where possible. Avoid hypotheticals; real stories resonate more.
Sample STAR Answer▾
Situation
In my final year at university, our student organization was tasked with organizing a virtual career fair, but two weeks before the event, the member handling the employer outreach suddenly dropped out due to personal reasons. No one else stepped up because everyone felt it was beyond their scope, and we risked having only three confirmed companies for an event that needed at least ten.
Task
I realized that if we didn't act, the event would fail, so I decided to take over the employer outreach even though I was originally only in charge of logistics. My goal was to secure at least seven additional companies within a week, cold-contacting HR departments and negotiating their participation.
Action
I immediately created a list of 30 target companies from our alumni network and LinkedIn, prioritized by industry relevance. I drafted a personalized email template, but tweaked each one to mention why their presence would benefit both students and the company. I followed up within two days if I got no reply, and I called two companies directly. I also coordinated with the marketing lead to feature confirmed employers on our socials to create momentum. Simultaneously, I set up a tracking sheet so the rest of the team could see progress, and I asked the president to assign one backup person to help me if I got overwhelmed.
Result
Within five days, we confirmed eight additional companies, including two multinationals. The fair ended up with 13 total employers and 300+ student attendees, exceeding our target. The organization president acknowledged my initiative in the post-event report, and I was later nominated for a leadership award within the org.
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- •STAR Structure
- •Specificity & Numbers
- •Ownership Language
- •PH Workplace Context
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