How would you manage multiple lease deals at once to ensure all deadlines are met?

Why This Is Asked
With no verbatim questions publicly documented, this scenario is grounded in SM Prime's confirmed theme of managing multiple lease deals simultaneously and the role's duty of monitoring new leases through sign-off. The interviewer wants to see your organizational skills and how you handle competing priorities in a fast-paced leasing environment.
General Approach
Describe a concrete system you would or did use: tools (even simple ones like Excel), regular check-ins, delegation where appropriate, and how you prioritize urgent tasks. Emphasize outcomes like meeting deadlines or improving efficiency.
Sample STAR Answer▾
Situation
In my leasing coordinator role, I was simultaneously handling 10 deals at different stages, from initial inquiry to lease signing, across three commercial properties.
Task
My task was to ensure that each deal progressed without missing deadlines for document submissions, credit approvals, or permit requirements, while keeping both internal teams and prospects updated.
Action
I set up a master tracker in Excel with columns for each deal's milestones, owner, and due dates, color-coded by priority. I scheduled a 15-minute daily check-in with my manager to identify bottlenecks, and I used Outlook calendar reminders for external deadlines. I also created templated emails for common status updates to save time and standardized my note-taking in our CRM so that anyone could pick up a file if needed.
Result
All 10 deals closed on time or early, and the team adopted my tracker format for future pipeline management. We reduced average deal cycle time by 8 days over the next quarter.
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