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Log InTell me about a time when you had to face a lot of rejection, maybe a string of 'no's in a row, and how you kept yourself motivated to keep going.
Why This Is Asked
Accenture's outbound telesales roles involve cold calling and persistent rejection. They want to know you have a concrete, honest way to reframe rejection and keep your performance consistent.
General Approach
Admit it affects you briefly; that shows self-awareness. Then describe a specific recovery action you took (a break, a script tweak, a micro-goal). End with a measurable outcome that proves you still delivered despite the bad streak.
Sample STAR Answer▾
Situation
During my summer job as a campus ambassador for a mobile prepaid brand, I had to approach students outside the cafeteria to sell reload cards and data offers. On a rainy Tuesday, I got 15 straight 'no thank you's in one hour.
Task
I needed to hit a daily target of 20 successful transactions and not let the rejection affect my energy and approach for the next person.
Action
I took a 5-minute break to step inside the cafeteria and bought a cup of coffee. I reviewed what I had been saying and realized I was rushing my greeting because of the rain. I decided to slow down and start with a warmer line: 'Maayong hapon! I know it's wet out there. Just checking if you need extra data for the week?' I then set a micro-goal: get two 'yes' in the next 15 minutes. I focused on small wins, not the number of rejections.
Result
I got my first 'yes' within the next three attempts, finished the hour with 4 successful transactions, and ended the day hitting 18 out of 20 targets.
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