Your practice track for Customer Service Representative
at Insular Life

Philippine-specific tips for this role

• ▸ Some candidates might say, 'Sabi ko lang po, bakit ka ba nagagalit? Maliit na bagay lang 'yan.' That dismissive tone erodes trust. Instead, show you take the concern seriously by saying, 'I understand this is frustrating, and I'm here to help you make sense of it.'
• ▸ A common mistake is to say, 'Inisip ko na ok lang 'yan, maliit na bagay lang naman.' This shows carelessness. Instead, you should treat every discrepancy as potentially significant by saying, 'I noticed this difference and knew it could cause a problem later, so I verified it first.'
• ▸ Some might say, 'Hintayin na lang natin na makumpleto 'yung docs, bahala na.' That passive approach frustrates partners. Instead, say, 'I will reach out now to get the missing piece so we can move forward immediately.'
• ▸ Some say, 'Wala lang, kasi may opening sa Cebu kaya nag-apply ako.' That shows no real motivation. Instead, express genuine interest in the insurance mission, like, 'I admire how insurance secures families, and I see Cebu as a dynamic place to grow in this field.'