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RoleCustomer Service Representative
CompanySutherland Global Services
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Difficulty
Topic
Domain
5 questions on the grid
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RegulatoryCustomer Service Representative
Shift Flexibility
Easy
BehavioralCustomer Service Representative
Handling Irate Customers
Easy
Cultural FitCustomer Service Representative
Job Change Motivation
Easy
TechnicalCustomer Service Representative
Basic PC Literacy
Medium
CommunicationCustomer Service Representative
Satisfaction vs. Resolution
Medium