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RoleCustomer Service Representative
CompanyManila Electric Company (Meralco)
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4 questions on the grid
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Cultural Fit|Customer Service Representative
Customer Always Right Philosophy
Entry
Behavioral|Customer Service Representative
Managing Call Surge After an Outage
Entry
Behavioral|Customer Service Representative
Resolving a Heated Billing Dispute
Junior
Communication|Customer Service Representative
Calming an Irate Customer Over the Phone
Junior