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RoleCustomer Service Representative
CompanyCapital One Philippines
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Difficulty
Topic
Domain
4 questions on the grid
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BehavioralCustomer Service Representative
Adopting a New CRM System
Medium
BehavioralCustomer Service Representative
Resolving a Coworker Conflict
Medium
BehavioralCustomer Service Representative
Calming an Irate Customer
Difficult
BehavioralCustomer Service Representative
Reducing Average Handle Time
Difficult