This role-play tests whether the candidate can assert event-day direction with more senior colleagues without damaging working relationships, a realistic challenge in Philippine hotel and events settings.
Use a composed, respectful tone. Start by recognizing their experience, state the source of your instruction, show the written plan, and invite their input on how to execute it. Never say 'I am the coordinator so you must follow me.'
Start by pausing and lowering your voice, not in a way that sounds apologetic, but in a way that signals you are taking them seriously. Say plainly that you respect their years on the floor and that their instinct to protect the flow of the event is exactly why you want their help. Then show the source of your instruction, the approved layout from the client or the event order, and point to the specific reason it changed, perhaps the client requested it this morning or the original spot blocks the fire exit. Frame it as a shared problem, not a power struggle. Ask them to look at the plan with you and tell you if they see a better way to execute it within the new requirement, so they become part of the solution rather than an obstacle. If they still refuse, say calmly that you will take responsibility for the decision, but you need them to support the team on this one, and you will note their concern in your report. Keep your tone warm and your words direct, in plain English or Taglish as the situation calls for, and never threaten or invoke your title. The goal is to leave them feeling heard while making it clear the instruction stands.
A common Filipino mistake is either backing down and saying 'Sige po, kayo na po bahala' to avoid conflict, or becoming rigid and saying 'Bawal po yan, ako ang in-charge.' Instead, acknowledge their experience, show the approved instruction, and ask for their help with the change.
Situation
During my practicum at a hotel, I once had to ask a senior banquet server to move a registration table closer to the entrance for a corporate meeting.
Task
I had to keep the event setup on schedule without disrespecting a more experienced staff member who was not under my authority.
Action
I said, 'I understand you have done many events here. My instruction is based on the client's revised floor plan, and the events supervisor approved this change at 2 p.m. Could you help me walk through the new layout before we move the table?' I then showed him the printed floor plan and asked for his advice on the best way to move it safely.
Result
The senior server agreed to move the table after seeing the plan and even suggested a better position for the registration queue. The setup finished ten minutes early.
Respecting senior staff's experience while showing the approved plan turns resistance into cooperation.
Write your own answer, then get instant AI feedback graded against:
Get AI feedback on your answer — free.
3 free AI-graded answers + 1 free mock interview, no card needed.
Sign Up FreeAlready have an account? Log in
Sign in to join the conversation.
No answers shared yet — be the first to show how you'd approach this.