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What are your salary expectations?

RoleCustomer Service Representative
DifficultyIntermediate
TopicSales & Service
Asked at (2)
TELUS InternationalTeleperformance

Why This Is Asked

Employers ask this early to check whether your expectations align with their budget for the role, and to see if you have done basic research on compensation rather than guessing.

General Approach

Research typical pay ranges for the role and level beforehand, state a range rather than one number, and mention you are open to discussing the full package (differentials, allowances, benefits), not just base salary.

Sample STAR Answer
S

Situation

Before the interview, I researched typical entry-level pay ranges for customer service roles in the BPO industry in Metro Manila, based on my experience level.

T

Task

I needed to state a realistic range that reflected my research and experience, without underselling myself or pricing myself out of consideration.

A

Action

I gave a range rather than a single number, explained briefly that it was based on my research and relevant experience, and noted that I was open to discussing the complete package, including night differential, allowances, and benefits, not just base pay.

R

Result

The interviewer acknowledged that my range was reasonable, and we moved on to the next topic without any awkwardness.

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