Describe a situation where you had to convince someone to make a decision or take a course of action. What was the outcome?
RoleSales Representative
DifficultyEasy
TopicBehavioral
Asked at
Why This Is Asked
This question tests your ability to influence and guide others, a key skill for a Property Specialist who must persuade clients to invest in property.
General Approach
Use the STAR method to provide a clear, structured story. Focus on how you understood their perspective, communicated the benefits of your proposal, and worked collaboratively to achieve buy-in.
General Answer
Start by grounding your story in the other person's world, not your own. Say plainly that you first asked questions to understand what they truly valued, whether that was budget, timeline, or peace of mind, and then you repeated their concern back to them to show you heard it. From there, explain that you reframed your proposal as a direct solution to that specific worry, using concrete numbers or a simple comparison, like monthly amortization versus rent, rather than vague praise. Acknowledge that you did not push for an instant yes; instead, you gave them space to think and offered to walk through the details again, which built trust. In a Philippine setting, you can mention how you aligned your pitch with the client's family-oriented goals or their long-term investment plans, and how you respected the collaborative, personal tone that local buyers often expect. Close by stating the outcome in measurable terms, such as a signed reservation or a follow-up meeting, and briefly note what the experience taught you about listening before persuading. Keep your tone calm and confident, using Taglish only if it feels natural to your real speaking style.
PH Interview Gotcha
Some candidates might say 'Sinabi ko lang na mas maganda ito' (I just said this is better) without showing how they addressed objections. Instead, structure your answer by emphasizing how you actively listened, acknowledged concerns, and presented logical reasons.
Sample STAR Answer▾
S
Situation
During my final year in college, I led a team for our business case competition. We had two weeks to submit a proposal, and two members wanted to use a simpler but less impactful approach to save time.
T
Task
I had to convince them to adopt a more thorough market analysis that would strengthen our proposal, even though it required extra work.
A
Action
I listened to their concerns about the workload, then presented a comparison of past winning submissions that used detailed analysis. I broke down the extra tasks into manageable chunks and volunteered to handle the most complex parts. I also reminded them of our shared goal of placing in the top three.
R
Result
They agreed, and we spent the additional time. Our proposal won second place out of 20 teams, and both members later thanked me for pushing for a higher standard.
Key Takeaway
People are more receptive when they see how extra effort directly leads to better outcomes and when you share the load.
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- •STAR Structure
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