How passionate are you about helping people, especially those who are frustrated with their technology?

Situation

Last year, my senior-citizen neighbor Tita Linda, who lives alone and is not tech-savvy, bought a tablet to video call her daughter in Canada, but she couldn't connect to her home Wi-Fi and was on the verge of returning the device to the store.

Task

I wanted to help her get connected so she could speak with her family regularly, and I needed to explain things in simple Taglish without making her feel embarrassed.

Action

I visited her on a Saturday afternoon and spent three hours patiently guiding her step by step: we checked if other devices could connect, restarted the router, and I helped her enter the Wi-Fi password. After connecting, I wrote a large-print laminated guide in Taglish with pictures for turning on Wi-Fi and opening the video app, and I role-played making a call with her twice.

Result

She made her first video call to her daughter that evening. Two weeks later she told me she now calls every Sunday. Her family was grateful, and Tita Linda even started using the photo gallery on her own.