A client disagrees with your recommendation in front of their own team. How do you handle it?
RoleManagement Consultant
DifficultyDifficult
TopicBehavioral
Asked at
Why This Is Asked
Public disagreement from a client tests composure and whether you can defend a recommendation with data instead of ego, while still preserving the relationship in front of their team.
General Approach
Show that you'd acknowledge the concern genuinely before restating your reasoning with evidence, and offer to follow up one-on-one if needed: defensiveness or immediately backing down are both answers that read poorly here.
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