This role requires basic computer skills like using Microsoft Office and navigating the internet. Can you describe your proficiency with these and give an example of how you've used them in a work setting?

Why This Is Asked
Many Sutherland accounts, like the tech support for a telco client, require you to use multiple applications at once while on a call. They test basic PC skills because you need a typing speed of about 30 wpm and the ability to navigate CRM tools. The question filters people who haven't even used a computer for work beyond social media.
General Approach
Be specific. Don't just list programs; describe tasks. If you've used spreadsheets for budgets, research for assignments, or even organized files, that counts. If you're weak in one area, show a willingness to learn: 'I know Word and Excel basics, but I'm ready to train on any CRM system Sutherland uses.' Show you can multitask, like having multiple tabs open.
Sample STAR Answer▾
Situation
In my previous job as an executive assistant at a local logistics firm, one of my daily tasks was to compile shipment reports using Excel and send them via Outlook.
Task
I had to not only create the report but also make it easy for my boss to read quickly, and I often had to search for delivery statuses online using the courier's tracking portals.
Action
I used Excel with simple formulas like SUM and VLOOKUP to consolidate data from three branches. I formatted the sheets with clear headers and color-coded overdue items. For internet navigation, I opened multiple browser tabs to cross-check tracking numbers from different couriers at once, bookmarking the tracking page for speed.
Result
My boss told me the reports saved her hours each week. Eventually, she trained me on more advanced Excel so I could automate parts of the report. My familiarity with browser tabs impressed the IT team when they saw how I multitasked.
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