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- •STAR Structure
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Log InTell me about a time when you created something new. It doesn't have to be a product; it could be a process, a system, or even a new way of doing things that didn't exist before.
Why This Is Asked
P&G values initiative and the ability to improve existing systems; this question tests whether you can spot inefficiencies and take ownership of building a better way, not just follow instructions.
General Approach
Use STAR: start with a clear problem (what was broken), describe your specific actions (who you consulted, what you built, how you taught it), and close with a measurable outcome. Avoid vague terms like 'I helped' or 'I was part of'; own the creation.
Sample STAR Answer▾
Situation
During my junior year, our university student organization had a very manual, paper-based system for tracking membership dues and event attendance, and we kept losing records.
Task
I needed to design a simple, reliable digital tracking system that the incoming officers, who had no technical background, could easily use and maintain.
Action
I first interviewed five current officers to map out the exact pain points. Then I built a Google Sheets-based tracker with dropdowns, conditional formatting, and a dashboard summary. I created a one-page guide with screenshots and led a 20-minute hands-on training session for all officers.
Result
The system reduced record-keeping errors by about 80 percent and cut the time spent on dues reconciliation from three hours down to 30 minutes each month. Two succeeding batches still use it.
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