What are your salary expectations?
Why This Is Asked
TELUS needs to align expectation with budget early to avoid reneging. It also tests if the candidate has done basic BPO market research and can discuss compensation professionally.
General Approach
Research before the interview on job boards and company review platforms (without naming them), and prepare a realistic range. Mention your experience level as justification. Be ready to ask about the complete package, including benefits and performance bonuses, to show you're looking at the whole picture.
Sample STAR Answer▾
Situation
Before applying to TELUS International, I researched the typical salary range for a CSR role handling a technical account in Metro Manila. I found that the average offer for entry-level is around PHP 18,000 to PHP 22,000 per month, depending on shift and account complexity.
Task
I needed to give a realistic expectation that reflects my worth without pricing myself out, while also showing I understand the company's package structure (basic pay, night differential, allowances).
Action
I told the interviewer, 'Based on my research and my two years of experience supporting a telco account, I'm targeting a base salary around PHP 20,000 to PHP 22,000, plus the standard night differential and allowances. However, I'm open to discussing the entire package depending on the account and shift schedule.'
Result
The interviewer noted my research and my range aligned with their budget for the role. We moved smoothly to the next stage without awkwardness.
Attempt Your Answer
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- •STAR Structure
- •Specificity & Numbers
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- •PH Workplace Context
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