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Describe a time when making a number error could have caused a big problem. How did you make sure your work was accurate?

RoleCustomer Service Representative
DifficultyEntry
TopicBehavioral
Asked at
Manulife Philippines

Why This Is Asked

CSRs at Manulife handle sensitive financial details for insurance policies. This question screens for your natural attention to detail and your systems for ensuring accuracy, which protects both the client and the company's compliance standards.

General Approach

Pick a real example from school, a project, or a part-time job. Walk through the context, the risk of error, and the concrete steps you took to prevent it. End with the positive result of your thoroughness.

Sample STAR Answer
S

Situation

During a school organization treasurer role, I was responsible for tallying daily concession sales and depositing the cash.

T

Task

I had to ensure every peso was accounted for before submitting the report to our adviser, or the group's funds could be short.

A

Action

I created a simple spreadsheet where I logged each sale item and quantity. After every shift, I counted the cash three times and cross-checked it with the log. When a fifty-peso discrepancy appeared once, I rechecked the receipts and found a missed entry from a member's purchase.

R

Result

Thanks to that habit, our records were always exact, and we passed the organization's audit with zero findings. The adviser praised my systematic approach and asked me to train new treasurers.

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