Imagine you are leading an operational meeting with stakeholders from different departments. How would you ensure the meeting stays on track and all voices are heard?
Why This Is Asked
No verbatim questions are documented for this role; this question is based on the Business Analyst duty of leading/participating in operational and project-level meetings and JPMorgan Chase Manila’s emphasis on professional, collaborative communication. It tests your facilitation and stakeholder management skills.
General Approach
Describe specific facilitation techniques you would use (e.g., agenda setting, timeboxing, round-robin). Stress how you create a psychologically safe space where all departments contribute, and how you handle tangential discussions politely but firmly.
Sample STAR Answer▾
Situation
In my last role, I facilitated weekly status meetings between operations, IT, and compliance teams to review ongoing system enhancements. These meetings often ran over time and quieter team members rarely spoke up.
Task
I needed to make the meetings more efficient and inclusive without losing the technical depth required for decision-making.
Action
I started by sending a clear agenda with time blocks for each topic 24 hours in advance. At the start, I set ground rules: one speaker at a time and a round-robin for updates from each department. When a discussion risked going off-topic, I acknowledged the point and parked it for a follow-up. For quieter participants, I directly invited their input by asking, ‘From a compliance standpoint, what risks do you see?’ This balanced the floor.
Result
Meeting duration dropped from 75 to 45 minutes on average, and feedback from participants confirmed they felt more heard. The head of operations noted the meetings were now more productive and actionable.
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