Why do you want to work at TELUS International?
Why This Is Asked
Recruiters want to see if you've researched TELUS's reputation and if your values align with their culture of #HappyHere and client focus. It's a retention predictor.
General Approach
Connect your answer to a personal experience (as a customer, through research, or a friend's story) and tie it to TELUS's stated values: client focus, career growth, or inclusive environment. Be specific about what attracts you beyond just salary and benefits.
Sample STAR Answer▾
Situation
I first encountered TELUS International when I called my previous mobile carrier's support line and was helped by a TELUS agent. She resolved my billing concern in under five minutes and even highlighted a loyalty discount I hadn't noticed.
Task
In that moment, I needed my billing error corrected and I wanted to understand why my charges seemed higher than expected. The agent had to explain the line items and apply an adjustment.
Action
She navigated the billing system quickly, itemized every charge in simple terms, and applied the P200 discrepancy credit on the spot. She also congratulated me on my tenure with the network and told me I qualified for a permanent loyalty discount, which she activated immediately.
Result
My bill was corrected, my monthly fee dropped by 15%, and I walked away feeling valued rather than just processed. That experience stuck with me and made me want to deliver that same level of service to TELUS's own clients.
Attempt Your Answer
Write your own answer, then get instant AI feedback graded against:
- •STAR Structure
- •Specificity & Numbers
- •Ownership Language
- •PH Workplace Context
Log in to get AI feedback on your answer.
Log InRelated Questions
Role-Play: De-Escalating an Angry Caller
Customer Service Representative
Willingness to Work Rotating Shifts
Customer Service Representative
Turning Around a Frustrated Customer
Customer Service Representative
Overhearing a Colleague's Misstep
Customer Service Representative