Your practice track for Technical Support Representative
at TTEC

Philippine-specific tips for this role

• ▸ Huwag mag-panic at magpa-ikot-ikot sa Taglish like 'Ay, sir, wait lang po ha, iche-check ko lang po ito.' Recruiters look for clear, professional English step-by-step guidance, and the ability to remain composed and logical under pressure.
• ▸ Iwasan ang mag-over-apologize ng 'Pasensya na po talaga' nang paulit-ulit. Focus on what you did to fix the issue, not just apologizing. Also, avoid saying 'nagsisigaw siya' in a gossipy tone; use professional terms like 'the customer raised her voice due to frustration'.
• ▸ Huwag sabihing 'Mga 30 WPM lang po, pero magti-training naman po'. If you have a low score, be honest but show you are actively improving. Also, avoid Taglish like 'kaya ko pong mag-type kahit maingay' without explaining how you maintain focus.
• ▸ Huwag sabihing 'Sanay na po ako sa puyat kasi mahilig mag-ML' (Mobile Legends). Recruiters hear jokes like that and it signals you might not take the job seriously. Instead, demonstrate you understand the physical demands and have a plan to stay healthy and alert.
• ▸ Huwag sumagot ng 'Kasi po gusto ko lang magka-trabaho' o 'Maganda po benefits'. Employers hear that often. Instead, show that you genuinely researched TTEC's culture, values, and growth opportunities.