BPO & Outsourcing
Your practice track for Technical Support Representative
at Teleperformance
What this interview covers
Interviewers for Technical Support Representative roles at Teleperformance typically test across 3 areas:
Philippine-specific tips for this role
- ▸ Rushing instructions with "pindutin mo lang yung Ctrl+Shift+Delete po" without explaining what will appear, using words like cache without definition, or mixing Taglish like "i-clear mo lang yung cookies, ganun lang kadali."
- ▸ Using only generic empathy phrases like "I understand your frustration po" without taking concrete action, over-apologizing to the point of sounding helpless, or making excuses about previous support instead of focusing on the next step.
- ▸ Saying "ay sige po, i-restart niyo lang po" repeatedly without probing, mixing Taglish like "paki-check po kung may ilaw yung modem," or over-apologizing with "pasensya na po" instead of focusing on a solution.
All 3 questions in this set
Imagine I am a non-technical customer. Explain to me, step by step, how to clear my browser cache and cookies, and why it might help with a slow-loading website.
The role demands high spoken English clarity and the ability to simplify technical instructions for customers with varying digital literacy. This question tests if you can avoid jargon, break down steps into small actions, and confirm understanding.
Describe a situation where you assisted a customer who was extremely frustrated because a technical issue continued to occur even after several attempts to resolve it. What steps did you take to address the problem, and what was the outcome?
Technical support roles frequently deal with repeat issues that wear down customer patience. This question reveals if you can manage anger without taking it personally, think critically about persistent problems, and demonstrate ownership and follow-through.
A customer cannot connect to the internet. Walk me through how you would troubleshoot this issue.
This question tests logical troubleshooting approach and communication clarity, not device-specific knowledge. The interviewer wants to see if you can systematically isolate the issue from physical to network layer without jumping to conclusions.