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BPO

Your practice track for Technical Support Representative
at Teleperformance

Entry-Mid levelEntry3 questions

What this interview covers

Interviewers for Technical Support Representative roles at Teleperformance typically test across 3 areas:

TechnicalBehavioralCommunication

Philippine-specific tips for this role

  • ▸ Saying "ay sige po, i-restart niyo lang po" repeatedly without probing, mixing Taglish like "paki-check po kung may ilaw yung modem," or over-apologizing with "pasensya na po" instead of focusing on a solution.
  • ▸ Using only generic empathy phrases like "I understand your frustration po" without taking concrete action, over-apologizing to the point of sounding helpless, or making excuses about previous support instead of focusing on the next step.
  • ▸ Rushing instructions with "pindutin mo lang yung Ctrl+Shift+Delete po" without explaining what will appear, using words like cache without definition, or mixing Taglish like "i-clear mo lang yung cookies, ganun lang kadali."

Sample questions

A customer cannot connect to the internet. Walk me through how you would troubleshoot this issue.

EntryTechnical
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Tell me about a time a customer was extremely frustrated because a technical issue kept recurring despite multiple attempts to fix it. How did you handle it?

EntryBehavioral
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Practice all 3 questions in the Question Bank →1 more waiting on the grid