Your practice track for Technical Support Representative
at iQor Philippines

Philippine-specific tips for this role

• ▸ Some candidates might say, 'Kinuha ko na lang yung phone tapos ako na lang gumawa, kasi mas mabilis.' This shows a lack of patience. Instead, explain how you guided the person step by step and ensured they understood.
• ▸ Candidates might say, 'Sabi ko sa kanya, kumalma ka muna sir, nagagalit kayo agad.' This sounds dismissive. Instead, acknowledge their feelings first with 'I understand this is frustrating, sir/ma'am. Let me help you.'
• ▸ Some might jump to 'Baka po sa area lang 'yan, tawag na lang kayo ulit.' This dismisses the customer. Instead, systematically troubleshoot with them, even if you suspect an outage, and explain each step.
• ▸ Candidates might say, 'Okay lang po sa akin, wala naman akong ibang pinagkakaabalahan.' This sounds passive and unprepared. Instead, demonstrate you've thought about how you'd manage sleep, transportation, and safety, and show enthusiasm for the BPO industry.