Your practice track for Technical Support Representative
at Capital One Philippines

Philippine-specific tips for this role

• ▸ A common mistake is to say 'Sir, hindi ko po alam, try niyo na lang po ulit' (Sir, I don't know, just try again) instead of confidently guiding the user through a logical verification process. Instead, walk through clear steps and explain what you are checking.
• ▸ Candidates might say 'Sorry po, hindi ko kasalanan' (Sorry, it's not my fault), which sounds defensive. Instead, acknowledge the frustration with phrases like 'I understand why you'd feel that way' and focus immediately on the solution.
• ▸ Some candidates write vague notes like 'Di gumana, pa-escalate na lang' (It didn't work, just escalate), which frustrates senior techs and delays resolution. Instead, always include what you tested, what you saw, and why you are escalating.
• ▸ Some answer 'Ok lang po, sanay ako magpuyat' (It's fine, I'm used to staying up late), which sounds casual and unprofessional. Instead, express a mature understanding by mentioning specific strategies you use to stay healthy and reliable.