Your practice track for Technical Support Representative
at Boldr

Philippine-specific tips for this role

• ▸ Some Filipino agents might say, 'Ay sir, hindi po kasi nagfa-fire yung script, kasi mali yung code,' mixing Tagalog and English. Instead, say clearly: 'The script is not working because of a code error. Let me show you where it needs correction.'
• ▸ Some agents might say, 'Sobrang dami po ng tickets, nahihirapan ako mag-isa,' which sounds unprofessional. Instead, state: 'I managed a high volume of tickets by prioritizing critical issues and collaborating with my team.'
• ▸ Some agents might say, 'Hindi po gumagana yung tag kasi wala sa source code,' which is too vague. Instead, explain: 'The tracking tag was not present in the page source, so it wasn't loading. We need to add it back in the correct location.'
• ▸ A candidate might say, 'Gusto ko po dito kasi malaki sahod at mabait yung manager,' focusing purely on personal benefits. Instead, connect personal purpose: 'I admire Boldr's focus on impact, and I want to contribute to that while growing my skills.'