Remote Staffing & VA
Your practice track for Technical Support Representative
at Boldr
What this interview covers
Interviewers for Technical Support Representative roles at Boldr typically test across 4 areas:
Philippine-specific tips for this role
- ▸ Some Filipino agents might say, 'Ay sir, hindi po kasi nagfa-fire yung script, kasi mali yung code,' mixing Tagalog and English. Instead, say clearly: 'The script is not working because of a code error. Let me show you where it needs correction.'
- ▸ A candidate might say, 'Gusto ko po dito kasi malaki sahod at mabait yung manager,' focusing purely on personal benefits. Instead, connect personal purpose: 'I admire Boldr's focus on impact, and I want to contribute to that while growing my skills.'
- ▸ Some agents might say, 'Sobrang dami po ng tickets, nahihirapan ako mag-isa,' which sounds unprofessional. Instead, state: 'I managed a high volume of tickets by prioritizing critical issues and collaborating with my team.'
- ▸ Some agents might say, 'Hindi po gumagana yung tag kasi wala sa source code,' which is too vague. Instead, explain: 'The tracking tag was not present in the page source, so it wasn't loading. We need to add it back in the correct location.'
All 4 questions in this set
Describe a time when you had to explain a technical issue to a customer who had little technical knowledge. How did you ensure they understood?
This evaluates communication skills and empathy when dealing with non-technical users, critical for ensuring customer understanding and satisfaction in a support role.
Boldr is a purpose-driven company. What about our mission to create global impact through outsourcing resonates with you personally, and how would you contribute to that culture?
Boldr screens for cultural fit; this ensures candidates are motivated by the company's purpose-driven identity, not just the job itself.
Tell me about a time when you had to manage a high volume of support tickets while juggling multiple client accounts. How did you stay organized and maintain quality?
This assesses multitasking, prioritization, and composure under pressure, which are vital in a fast-paced BPO environment supporting multiple client programs.
Tell me about a time you had to diagnose a broken JavaScript tracking tag on a client's website. How did you identify and fix the issue?
Technical Support Reps must quickly isolate and resolve script/tag issues; this screens for hands-on troubleshooting ability and familiarity with web debugging tools.