Banking & Financial Services
Your practice track for Sales Representative
at RCBC
What this interview covers
Interviewers for Sales Representative roles at RCBC typically test across 4 areas:
Philippine-specific tips for this role
- ▸ Avoid saying 'Sir, baka gusto mo rin itong credit card namin, may free gift' without understanding needs. That sounds pushy. Instead, use consultative language: 'Based on your savings pattern, you might benefit from...'
- ▸ Filipino candidates sometimes say 'I just messaged all my Facebook friends, po,' which lacks professionalism. Instead, outline a structured outreach method with targeting and follow-up.
- ▸ A common mistake is answering generically like 'Gusto ko lang po yung trabaho sa bank, kasi stable.' Employers want genuine passion for sales and community impact, not just job security.
- ▸ Some might simply say 'Basta may co-maker, oks na yan' without computing ratios. That shows lack of analytical skill. Always discuss DTI, character, and possible loan restructuring.
All 4 questions in this set
Tell me about a time when you successfully cross-sold an additional product or service to an existing customer.
Branch officers must maximize relationships by cross-selling loans, deposits, and credit cards. This question reveals your ability to identify opportunities and make relevant offers.
Describe a time when you had to generate new business leads from scratch. How did you identify and approach potential clients?
This checks your resourcefulness and ability to build a client base independently, which is core to the branch sales role where you must actively find new clients.
Why are you interested in a banking sales career, specifically as a Business Relationship Officer in a local branch, and how do you plan to build long-term client relationships in this community?
This gauges your intrinsic motivation and understanding of the role's community-oriented nature. RCBC wants officers who will invest in long-term client relationships, not just transactional selling.
A self-employed client applies for a P500,000 small business loan. His monthly income fluctuates around P50,000, but his debt payments (including credit card and car loan) total P20,000 per month. He has no collateral but offers a co-maker. How would you assess his repayment capacity?
Business Relationship Officers need basic credit evaluation skills to screen loan applicants before endorsement. This tests your understanding of DTI, risk assessment, and practical judgment.