Telecommunications
Your practice track for Sales Representative
at Globe Telecom
What this interview covers
Interviewers for Sales Representative roles at Globe Telecom typically test across 3 areas:
Philippine-specific tips for this role
- ▸ Common Filipino mistake is to overuse technical terms like 'bandwidth' or 'latency' and then say 'gets po ba?' even when the customer looks lost. Use a relatable analogy like 'parang highway' or 'parang gripo.' Keep it conversational and check understanding by asking 'nagets mo ba yun sa halimbawa ko?'
- ▸ Common mistake: candidate admits they were 'nervous' or 'shy' as the reason without showing a concrete action plan for improvement. Better to state what you specifically changed, like 'I adjusted my lead management process by calling prospects within 24 hours.'
- ▸ Maraming Pinoy candidates maling mindset na dapat pilitin i-defend ang company kahit mahal ang product. Instead, acknowledge the competitor first then focus on value and customer needs. Huwag mo sabihin na 'mas okay talaga Globe kasi...' without first hearing their concern.
All 3 questions in this set
Imagine I am a customer who knows very little about technology. I am interested in getting internet at home, but I get confused with terms like Mbps, unlimited data, and fiber. Explain Globe At Home Fiber Broadband to me in a way I would understand.
This question tests your ability to simplify complex information for everyday customers, a crucial skill for telecom sales where many clients are not tech-savvy.
Tell me about a time you missed a sales target. What did you do differently afterward?
Employers want to see that you take accountability for performance gaps and can execute a concrete improvement plan, not just blame external factors.
A customer tells you they are considering Globe's postpaid plan, but they found a cheaper offer from another provider. How would you handle this situation?
This question tests your ability to sell based on value rather than price and to handle objections calmly, which is key for a Sales Representative role in telecom.