Banking & Financial Services
Your practice track for Customer Service Representative
at UnionBank
What this interview covers
Interviewers for Customer Service Representative roles at UnionBank typically test across 3 areas:
Philippine-specific tips for this role
- ▸ Frequently, candidates downplay their abilities with "Sorry po, hindi po ako masyadong techy pero try ko naman." That makes the interviewer doubt you. Instead, admit if something is new but immediately share a concrete story of adapting to any system, even a simple one.
- ▸ Avoid saying 'gusto ko lang po ng trabaho' or 'malapit lang po sa bahay.' Interviewers want to hear that you chose this company specifically, not just any job. Replace convenience-based reasons with something you genuinely learned about the company.
- ▸ Some candidates over-apologize or sound overly eager in Taglish like "Opo, willing po ako sa kahit anong schedule, basta po may trabaho," which can come off as desperate rather than prepared. Instead, acknowledge the reality of shifting schedules with a realistic, confident tone, and briefly mention how you will manage your time.
- ▸ Some candidates resort to Taglish like "Ma'am, pasensya na po, ganun lang kasi talaga" which sounds evasive and unprofessional. Instead, acknowledge the inconvenience in clear English, avoid making excuses, and focus on the solution.
All 4 questions in this set
How comfortable are you with using digital tools and learning new software quickly? Can you give an example?
UnionBank is a digital-first bank, so representatives must assist customers with mobile banking, troubleshooting, and frequently updated internal tools. They need to confirm you are not intimidated by technology.
Why do you want to work here?
This question screens for genuine interest versus a candidate applying everywhere without preparation. Employers want to see you did some research and can connect it to your own motivations.
Are you willing to work on shifting schedules, including nights, weekends, and holidays?
Banking customer service, like most frontline roles, can require coverage outside standard office hours; UnionBank needs to verify that you understand and accept the schedule demands from day one.
Tell me about a time you handled a difficult customer. How did you resolve the situation?
This behavioral question assesses your patience, empathy, problem-solving, and communication skills, all vital for a customer-facing role in banking where emotions can run high.