Your practice track for Customer Service Representative
at TTEC

Philippine-specific tips for this role

• ▸ Maraming Pinoy candidates ang sobrang nag-a-apologize nang walang solution, like 'Sorry po, sorry po, wait lang po', na nakakainis lalo. Focus on showing you listened and took action, not just saying sorry repeatedly in Taglish.
• ▸ Wag lang sabihin 'kasi malapit po sa bahay' or 'kasi may night diff.' Interviewers want to see you value their culture, not just convenience. Iwasan ang sobrang generic na 'magandang company po', be specific about their awards and programs you researched.
• ▸ Huwag mag-Taglish like 'Sir, wait lang po ha, iche-check ko lang po', it sounds unprofessional to international customers. Practice the call entirely in clear English. Also, don't over-apologize without action; 'I'm so sorry, sorry po' isn't enough.
• ▸ Maraming pumapasok sa BPO na 'chicken-peck' mag-type tapos sasabihin 'kaya ko naman mag-multitask.' Practice your typing speed to at least 35-40 wpm, and show you can talk and type at the same time. Avoid saying 'medyo mabagal po ako pero mabilis naman mag-isip', it signals you're not ready for the pace.
• ▸ Iwasan magbigay ng example na parang proud ka pa sa pagkakamali mo or i-blame ang iba. Some candidates say 'kasalanan naman po ng system' or 'wala pong training.' That's a red flag. Ownership is key, but also show you learned and fixed it. Wag din masyadong dramatic na 'sobrang sorry po talaga', stick to a clear, professional account.