BPO & Outsourcing
Your practice track for Customer Service Representative
at TTEC
What this interview covers
Interviewers for Customer Service Representative roles at TTEC typically test across 4 areas:
Philippine-specific tips for this role
- ▸ Huwag mag-Taglish like 'Sir, wait lang po ha, iche-check ko lang po', it sounds unprofessional to international customers. Practice the call entirely in clear English. Also, don't over-apologize without action; 'I'm so sorry, sorry po' isn't enough.
- ▸ Maraming pumapasok sa BPO na 'chicken-peck' mag-type tapos sasabihin 'kaya ko naman mag-multitask.' Practice your typing speed to at least 35-40 wpm, and show you can talk and type at the same time. Avoid saying 'medyo mabagal po ako pero mabilis naman mag-isip', it signals you're not ready for the pace.
- ▸ Avoid saying 'gusto ko lang po ng trabaho' or 'malapit lang po sa bahay.' Interviewers want to hear that you chose this company specifically, not just any job. Replace convenience-based reasons with something you genuinely learned about the company.
- ▸ Maraming Pinoy candidates ang sobrang nag-a-apologize nang walang solution, like 'Sorry po, sorry po, wait lang po', na nakakainis lalo. Focus on showing you listened and took action, not just saying sorry repeatedly in Taglish.
- ▸ Iwasan magbigay ng example na parang proud ka pa sa pagkakamali mo or i-blame ang iba. Some candidates say 'kasalanan naman po ng system' or 'wala pong training.' That's a red flag. Ownership is key, but also show you learned and fixed it. Wag din masyadong dramatic na 'sobrang sorry po talaga', stick to a clear, professional account.
All 5 questions in this set
Let's do a quick mock call. I am a customer named Mr. Reyes, and my internet has been disconnected for two hours. I'm very frustrated because I work from home. How would you handle this call?
Mock calls simulate real TTEC voice accounts to assess your communication clarity, empathy, and logical troubleshooting. Many Philippine CSR roles require this for accounts with direct phone support.
How do you manage multiple tasks while speaking with a customer, like typing notes and looking up information?
TTEC's CSR role requires simultaneous talking, typing, and navigating tools; this checks your technical readiness and self-awareness about a core call center skill.
Why do you want to work here?
This question screens for genuine interest versus a candidate applying everywhere without preparation. Employers want to see you did some research and can connect it to your own motivations.
Tell me about a time you dealt with a difficult or irate customer. How did you handle it?
TTEC roles require frequent de-escalation with upset international customers; this question tests your composure, empathy, and problem-solving under pressure.
Tell me about a time you made a mistake at work and how you handled it.
TTEC values integrity and accountability, especially when handling sensitive customer data. This question reveals your character and your approach to correction.