BPO & Outsourcing
Your practice track for Customer Service Representative
at Teleperformance
What this interview covers
Interviewers for Customer Service Representative roles at Teleperformance typically test across 3 areas:
Philippine-specific tips for this role
- ▸ Avoid blurting an inflated number just to seem confident, or saying 'kahit magkano po, okay lang' to seem agreeable; both can hurt your credibility. Anchor your answer in research rather than guessing in either direction.
- ▸ The phrase "system error lang po" is a red flag. Instead, own the issue even when it's a system error. Use "I apologize for the inconvenience" instead of "sorry po."
- ▸ Never say "medyo hirap pero sanay naman." If the interviewer pushes back with "marami nga nahihirapan," counter with "Yes, but with proper preparation it's sustainable. I see it as part of the job requirements."
- ▸ Many Filipino candidates over-apologize by repeating 'Sorry po, sorry po' multiple times before giving a solution. It makes you sound unsure. Instead, apologize once clearly, then quickly transition to the fix: 'I'm sorry this happened. Let me correct it now by reversing the charge.'
All 4 questions in this set
What are your salary expectations?
Employers ask this early to check whether your expectations align with their budget for the role, and to see if you have done basic research on compensation rather than guessing.
Tell me about a time you handled a difficult customer.
Difficult-customer questions test whether you can stay professional and solve a problem when someone's upset at you personally: a near-universal moment in any front-line service role, and a leading reason new hires burn out or get let go early.
Why do you think many people struggle with night shift, and how will you ensure you don't?
BPO attrition is heavily driven by night-shift burnout, so employers ask this to filter out candidates who haven't actually thought through the lifestyle change before accepting an offer.
A customer is angry because they were overcharged. Handle the call.
Role-play questions let interviewers watch your actual phone manner in real time instead of trusting a rehearsed story: tone, pacing, and word choice matter as much as the resolution you offer.