BPO

Your practice track for Customer Service Representative
at Teleperformance

Entry levelEntry → Junior4 questions

What this interview covers

Interviewers for Customer Service Representative roles at Teleperformance typically test across 4 areas:

BehavioralCultural FitSales & ServiceCommunication

▸ The phrase "system error lang po" is a red flag. Instead, own the issue even when it's a system error. Use "I apologize for the inconvenience" instead of "sorry po."
▸ Never say "medyo hirap pero sanay naman." If the interviewer pushes back with "marami nga nahihirapan," counter with "Yes, but with proper preparation it's sustainable. I see it as part of the job requirements."

Tell me about a time you handled a difficult customer.

Why do you think many people struggle with night shift, and how will you ensure you don't?